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FAQs



Where are you located?
  • Children Private Lessons:  are held at Rowland Heights Pool (Outdoor Heated Pool- Open from April to September), and Placentia Pool (Outdoor pool). Our expert swim instructors also travel directly to your home or housing community pool. 
  • Adult Private Lessons: We'll provide pool access at nearby cities close to your resident locations. Usually within 15 minutes drive. 
  • Swim Team Preparation: 12 & under will be held at Rowland heights pool, 13 & ups we'll provide pool access nearby cities close to your resident locations.
  • TriSwim Lab (Open Water & USMS): We'll provide pool access nearby cities close to your resident locations. Open water swim can be arranged with TriSwim Coaches. 


What qualifications do your instructors & Coaches hold?
  • Children & Adult Privates:  instructors have a minimum of 2 years teaching experience, Red Cross Lifeguard and/or Water Safety Instructor certification, CPR/First Aid, background checked.
  • Swim Team Preparation:  Former college swimmers, USA Certified Swimming Coaches
  • TriSwim Lab (Open Water & USMS): Former swimmers, triathlete, USMS Certified, USA Swimming  Certified  and/or triathlon Coaches.

What areas do you service?
Currently, we service the following metros and surrounding suburban areas in Los Angles & Orange Counties.


Do you provide a Trial Lesson?
We do not offer trial lessons due the busy schedules. However,  after your first swim lesson if you're unsatisfied with your instructor we will switch your lessons with another instructor. Please email us within 24 hours after your first lesson to request switch.


Why should I put my child in private lessons?
It has been proven over and over that lower student to teacher ratio is the best situation for learning. Therefore, one student to one instructor is the optimal for learning. A private 30 minute lesson is 30 minutes with an instructor. A group lesson for a half hour with four students is 7 minutes per student with the instructor. Private lessons are designed to get your child safe in the water. At CSA we specialize in quick and effective learning through one-on-one lessons that are individually tailored to the students learning style and developmental level. 


What forms of payment do you accept?
We accept payments via Visa, Mastercard, Discover and American Express. We only accept payment via cash, check at CSA Main office. DO NOT pay Instructors directly. 


How does billing work?
Lessons are paid for in advance to ensure that we are able to book your entire lesson request with an available instructor who is able to set aside that time frame for you in their schedule. Our instructors are extremely busy during the peak swim season and lesson packages ensures they are able to accommodate a client for the duration of the lessons and help to give instructors a more predictable monthly schedule.


My child tells me he doesn't want to take swim lessons, should I listen to him, or put him in lessons anyway?
Put your child in lessons anyway. Drowning is the leading cause of accidental death for children under the age of five! Children who have had swimming lessons have a respect for water, they know they have limitations, they understand the work involved with swimming, and they know there are rules that go with swimming. 


What is your cancellation policy?
Cancellations must be made more than 24 hours from your scheduled lesson time to avoid being charged for the lesson. We allow 2 lesson reschedules per 12 lesson package or 1 reschedule for 8 lesson package. Cancellations due to poor weather conditions (cold & rainy or lightning) can be made up to 3 hours prior to your lesson and do not apply to the lesson reschedule maximum.


What if we do not like the Instructor?
If your instructor is not a perfect match for your family we will provide you with an alternative instructor as soon as possible.


Do we need our own pool for the lessons?
It is optimal if you have access to a home or housing community pool (HOA pool, condo pool, apartment pool, hotel or resort pool). However, we do have some instructors with access to pools. You can register with "No Pool" on the registration form and we will try and match you with the closest instructor with a pool who is available.



When will my child be a "safe" swimmer?
Every child is unique and develops at their own pace. Babies and toddlers who have had positive water experiences early tend to develop faster because they do not develop a fear for the water. Keeping this in mind, the younger they get started, the sooner they will become safe and happy swimmers.
Learning to swim is not a skill that you can learn in just a few lessons, but requires time to develop and practice. We recommend beginners take 2-3 lessons per week for maximum skill retention and fast progression.


Do you recommend using flotation devices?
If you must use a flotation device for your child, then we recommend using Shark Fins that will allow them to maintain a horizontal body position in the water. Please DO NOT put arm floaties on your child as they cause them to remain in a vertical position in the water.